Overview

Our refund and returns policy lasts 7 days after shipping company delivers your furniture. If 7 days have passed since your delivery then we can’t offer a refund on your furniture.

Refunds

Due to our furniture being custom built for each individual there is a 30% restocking fee applied to refunds. Customers are responsible for all return shipping costs. Due to the natural characteristics of wood, refunds will not be issued pertaining to color variations.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@oakcreekmkt.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@oakcreekmkt.com and we will help you navigate that process. Return shipping costs are the responsibility of the customer.

Shipping returns

To return your product, contact us to help you navigate that process.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@oakcreekmkt.com for questions related to refunds and returns.